1. Provider and scope

These Terms govern all services of Trafort ("we", "us") provided via trafort.com: agency services (supply-chain and go-to-market services) and Trafort Workspace, the online workspace at trafort.com/app. The provider is the business named in the Impressum. Contact: hi@trafort.com. By ordering, paying, accepting a proposal or registering in the Workspace you accept these Terms.

2. Agency services

We provide the services described on trafort.com, including landed-cost checks, supplier checks, supplier sourcing, turnkey import and shipment management and other supply-chain services. The scope of each engagement follows from the service description on our website and/or an individual proposal. Stated lead times start once payment and all information required from the Client have been received; delays on the Client's side extend them accordingly.

3. Prices and payment (agency services)

Prices are those displayed on the website or stated in the proposal at the time of ordering and are payable in advance unless agreed otherwise. Third-party costs (freight, customs duties, taxes, samples, inspections, certificates) are borne by the Client unless the proposal says otherwise. Payments may be processed by third-party payment providers.

4. Agency subscriptions

Agency services offered as a subscription are billed monthly in advance. The minimum term and notice period are stated in the proposal; if none is stated, either party may cancel with 14 days' notice to the end of a paid month.

5. Client obligations

The Client provides the information and documents we need on time and warrants that they are accurate and do not infringe third-party rights. Decisions on purchases, contracts with suppliers, payments and customs declarations remain with the Client unless expressly delegated to us in writing.

6. Trafort Workspace

6.1 Account. Using the Workspace requires an account with a valid email address. Keep your login details confidential. An account is for one person and may not be shared or resold.

6.2 Free use and starter pack. The basic tools (landed-cost calculation, HS code and duty lookup, sanctions lists) are free of charge after registration. New accounts receive a one-time starter pack of AI requests (photo recognition, assistant questions, supplier searches) in the amounts shown in the Workspace. The starter pack has no cash value.

6.3 Paid plans. Paid plans (currently Start, Optimum and Pro) include a monthly number of AI requests as shown in the Workspace when you subscribe. The allowance resets at the start of each billing period; unused requests do not carry over. A request that fails for technical reasons is not counted.

6.4 Prices, billing and renewal. Prices are shown in US dollars per month in the Workspace and at checkout. Any taxes that apply are shown at checkout. Payment is processed by Stripe in advance for each billing period. The subscription renews automatically every month until it is cancelled.

6.5 Cancellation. You can cancel at any time with effect from the end of the current billing period: in the Workspace (Plans → Manage subscription), on the page Cancel a contract here or by email to hi@trafort.com. Your plan stays active until the end of the paid period. Apart from section 7, amounts already paid are not refunded. Plan changes are made in the subscription portal.

6.6 Price changes. We may change prices for future billing periods. We will inform you by email at least 30 days in advance; you can cancel before the new price takes effect.

6.7 AI results. Results of AI features (product recognition and HS codes, assistant answers, supplier lists) are generated automatically from public information and our databases. They are for orientation only and are not a binding customs classification or tax, legal or customs advice. Check codes, rates, requirements and suppliers before relying on them. We do not guarantee the reliability of any supplier and are not a party to your contracts with suppliers.

6.8 Fair use. Automated access, scraping, reselling of results and use for unlawful goods or transactions are not permitted. We may suspend accounts that violate this.

6.9 Availability and data. We aim to keep the Workspace available but do not guarantee uninterrupted operation. Tariff, freight and exchange-rate data are updated periodically and may not reflect the latest changes.

7. Right of withdrawal for consumers

If you are a consumer, you have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Trafort, Medimanova 31b Mikrodistrikt, bld. 30 – 19, 130000 Aktau, Kazakhstan, hi@trafort.com) of your decision by a clear statement, for example an email or the form on Cancel a contract here. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than fourteen days from the day we are informed of your decision, using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; you will not incur any fees as a result. If you requested that the service begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you informed us of your withdrawal, in comparison with the full coverage of the contract.

Early start. At checkout you can request that the paid plan starts immediately. The right of withdrawal expires when the service has been fully provided, if performance began with your express prior consent and your acknowledgement that you lose the right of withdrawal once the contract has been fully performed.

Model withdrawal form. (Complete and return this form only if you wish to withdraw from the contract.)
To Trafort, Medimanova 31b Mikrodistrikt, bld. 30 – 19, 130000 Aktau, Kazakhstan, hi@trafort.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): …
Ordered on (*): …
Name of consumer(s): …
Address of consumer(s) and account email: …
Signature of consumer(s) (only if this form is notified on paper)
Date: …
(*) Delete as appropriate.

8. Intellectual property

Rights to agreed deliverables of agency services pass to the Client on full payment. The Workspace, its software, databases and texts remain our property; you may use the results for your own business purposes. We may name completed agency projects as references unless the Client objects in writing.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health and under mandatory statutory provisions. Otherwise our liability for slight negligence is limited to breaches of essential contractual obligations and to the damage typical and foreseeable for the contract, and in any case to the amount paid for the respective engagement or, for the Workspace, to the fees paid in the last 12 months. We are not liable for the acts of third-party platforms, carriers, suppliers or authorities.

10. Governing law and disputes

The law of the provider's registered seat applies. For consumers, this choice of law does not deprive them of the protection of mandatory provisions of the country of their habitual residence. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Changes to these Terms

We may amend these Terms for the future. We will inform Workspace users of material changes by email at least 30 days in advance. For agency services, the version effective at the date of ordering applies.

12. Contact

Trafort · hi@trafort.com · trafort.com · Impressum